General
This is a legally binding contract between the property owner, Dawley Estates Limited and the holidaymaker. The property owner is also referred to as "we" and "us".

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

The property referred to being Lavender Cottage, Foy, Ross-on-Wye, Herefordshire, HR9 6RA, United Kingdom.

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Bookings
A booking deposit is payable within 1 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with any breakage deposit (if one has been taken), is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.

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Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made by email to:
office@dawleyestates.com
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.

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Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

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Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

 

• The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

• Lavender Cottage is a strictly no smoking property

• Lavender Cottage is located in a designated area of outstanding natural beauty. It is a tranquil, peaceful location. We have a duty of care to our neighbours and our quiet, rural environment.  We operate a zero tolerance policy for loud noise or anti-social behaviour. 

• The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

• The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.

• The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

• There is Netflix and Prime Video, as well as other Smart TV subscription services available.. Please Remember to Sign out prior to Leaving. This is a personal responsibility.

Number of Guests
The maximum number of people entitled to stay at this property is 4 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Subletting or assignment of the let is prohibited.

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Dogs
As a general rule no dogs are allowed - a pet dog would only be allowed in the property subject to the property owner's specific agreement along with a surcharge. The dog must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

The dog must be house trained, must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her dog or any dog belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

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Arrival and Departure Time
Every effort will be made to have the property available from 15:30 - 18:30 on the day of arrival. The property must be vacated by 10:30 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

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Liability
The property owner takes no responsibility for the personal possessions of the holiday maker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Lavender cottage does not currently accept children staying at the property - if this changes however, any children staying at Lavender Cottage must be supervised at all times.

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Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. However it is still necessary for us to inspect, clean and refresh the cottage after each visit, and as such the property owner retains the right to make the additional charge for these services.

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Breakages & Damage
The holiday maker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. Please note, if any breakages and damage mean that the next arriving guest's stay has to be cancelled for the issues to be corrected, then the total costs of repair/replacement/lost income will be borne by the departed guest.

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Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

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Return of Breakage Deposit
Your breakage deposit (if one has been taken), minus any deductions, will be returned to you within 2 weeks of the departure.